SEPTEMBER UPDATE: Due to exceptionally high demand our ESTIMATED lead time for ALL ORDERS is now up to 8 weeks. If you are not happy to wait for your handmade product, it's best not to order at this time.
Due to our recent workshop relocation, we still do not have a landline and broadband installed. It is therefore taking us longer to respond to emails as we currently do not have internet access during the day. If you are awaiting a response from us, please bare with us - we are working through all emails as quickly as we can.
Since we began creating the finest furniture known to CAT back in 2011, we've worked incredibly hard to design, develop and build a range of high quality, robust and long lasting cat scratching posts, cat trees and towers. Each and every product we sell is handmade by us at our workshop in Devon, Great Britain - they always have been and they always will be! That's why we're more than happy to stand by our high quality craftsmanship and offer a warranty with every single product we build and sell.
The warranty commences from the date of purchase and the duration of the warranty varies depending on the product as follows...
The ScratchyCats warranty covers your product in the event of a breakage or manufacturing defect and gives you the peace of mind that your product has been built to last. In the event of a breakage, (and assuming the T&Cs have been met) we will replace the damaged part under warranty at no cost to you and no delivery charges. We reserve the right to refuse a warranty claim if we have reason to believe that the damage was not as a result of normal and acceptable use or that the damage is what we determine to be fair wear and tear.
The warranty is valid from the date of purchase for the original buyer only and non transferable. The warranty DOES NOT cover: