27th JUNE UPDATE: Due to exceptionally high demand our ESTIMATED lead time for ALL ORDERS is now up to 8 weeks. We are working 16 hour days, 7 days a week in an attempt to clear our order backlog. If you are not happy to wait for your handmade product, it's best not to order at this time.
Due to our recent workshop relocation, we still do not have a landline and broadband installed. It is therefore taking us longer to respond to emails as we currently do not have internet access during the day. If you are awaiting a response from us, please bare with us - we are working through all emails as quickly as we can.
By placing an order via our website (www.scratchycats.com), you are offering to purchase a product on and subject to the following terms and conditions. You must accept these terms and conditions in order to purchase a product from us. If you refuse to accept these terms and conditions, you will not be able to order a product from us. You should print or retain a copy of these conditions for future reference.
ScratchyCats is a trading name of Martin Veale, and the business is operated under the Sole Trader status with HMRC. ScratchyCats is not VAT registered and so no VAT is payable on our products and services. Our business address is registered as: ScratchyCats, Unit 2, Buttlands Industrial Estate, Ipplepen, Newton Abbot, Devon, TQ12 5UE. All content displayed on this website, including graphics, photos, logos and text is the intellectual property of ScratchyCats. You may not reuse, republish, or reprint such content without our written consent. You may not use any meta tags or any other hidden text containing 'ScratchyCats' without our written consent.
In order to purchase from ScratchyCats you must be over 18 years of age. ScratchyCats retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to changes.
Whilst we try and ensure that all details, descriptions, sizes and prices which appear on this website are accurate, errors may occur. All products are handmade from scratch, and whilst we try and ensure complete accuracy - all sizes shown are approximate. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel within 24 hours of placing the order and you have already paid for the goods, you will receive a full refund. Cancellations after 24 hours may incur a cancellation charge. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the Total.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
At ScratchyCats, we only sell to our private customers unless prior arrangements have been made. It is not in our business model to sell items in bulk quantities to other retailers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual. If you have any questions on this matter, or wish to consult us before making a large purchase, or have a wholesale enquiry please contact us.
www.scratchycats.com is intended for use by residents of the United Kingdom only. At the present time, we do not accept orders from anyone outside of the United Kingdom. This is due to many factors including (but not limited to) the size and weight of our products.
Once your product has been made and is packaged ready for dispatch, you'll receive a dispatch notification email from DPD which includes delivery details. We will deliver to the address that you provide when you place your order. You must ensure that this address is correct. Any issue with delivering to an incorrect address that you have provided at the time of purchase will result in additional delivery and administration charges. On the day of delivery, you'll receive a one-hour delivery time slot notification email. At any point, you can log into the DPD system from links within the DPD emails and manage the delivery should you need to add some details such as a nominated safe place, or make changes to the delivery including the date or delivery address. Any changes you make to the delivery address, safe place etc, are done so at your own risk. The price you pay for shipping depends on what you buy from us and is worked out based on both a weight and volumetric equation. Those living outside of mainland UK (including Scottish Highlands) should contact us before purchasing for an accurate postage quote as additional charges will apply.
Dispatch times may vary according to availability of materials and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other circumstances which we will not be responsible. Please see our information page for further information. We will always do our best to ensure accurate lead time information is available on our web site that is updated regularly.
The goods will be at your risk from the time of delivery and ownership will pass to you upon delivery. Please notify us immediately if the goods arrive damaged or with parts missing.
Use of our products is done so at your own risk. We will not be held responsible for any loss, damage or injury caused to you, your property or your cat while using our products. It is your own responsibility to ensure your cats are able to use the equipment safely and supervise the use of the equipment at all times. You should monitor the product at all times and replace the product when worn.