CUSTOMER ORDER UPDATE!

EXISTING CUSTOMER ORDERS If you have an outstanding order with us that was placed in December - your order is in progress and will be delivered very soon. Full tracking and delivery information will be emailed to you at the time of dispatch. Thank you for your patience while we clear an enormous order backlog caused by both our extended closure period in 2024 followed by the Christmas/New Year break.

NEW CUSTOMER ORDERS For all orders placed after 16th January - we're advising a lead time of (up to) 4 weeks.

Some products are still currently unavailable, contact us if you can't find the product you're looking for and we'll be able to advise.

Catisfaction Guaranteed - or your money back!

Here at ScratchyCats, we've spent years developing what we believe are the best cat scratching posts available in the UK today. Not only are the products we produce well made and built to last - but they're also built to be functional and that's why every single one of our products comes with our unique to the industry CATISFACTION GUARANTEE.

If you or your cat are not entirely satisfied with your cat scratching post and you answer NO to either of the 2 questions below then you're covered by our CATISFACTION GUARANTEE*.

Does your cat use the scratching post?
Are you happy with the scratching post?

In the extremely unlikely event that you have answered no to either question, please contact us for some advice and possible resolution. If we cannot help resolve any issues simply return the product to us unused and undamaged within 14 days of delivery for a full refund! YOU MUST CONTACT US FIRST, BEFORE SEDNING ANY PRODUCTS BACK TO US. Our address for any returns is:

ScratchyCats. Unit 8, Ruby Farm, Abbotskerswell, Newton Abbot, Devon, TQ12 5NQ.

*subject to the following terms and conditions.

Terms and Conditions of Returns

Packaging can sometimes get damaged by the courer service during delivery. We make a huge effort to package our products well to ensure damage to the product itself is unlikely. Therefore, if the box is damaged on arrival, please open the box so that we can determine if any parts are damaged and need to be replaced.
Damaged packaging is non refundable, the box is there to protect the product inside.
Any item returned to us that has signs of use and/or damage will not be refundable.
If there is partial damage to the returned product you will only be offered a partial refund.
We regret that we cannot refund any charges associated with returning a scratching post to us.
Arranging return postage is the buyers responsibility. You should ensure the parcel is insured for the correct amount, as any damages incured during return postage will have to be paid for. It is the buyers responsibility to claim compensation for any damages with their own courier.