OCTOBER UPDATE: Due to exceptionally high demand and delays with materials our ESTIMATED lead time for ALL ORDERS is now up to 8 weeks. If you are not happy to wait for your handmade product, it's best not to order at this time.
Due to our workshop relocation earlier in the year, we still do not have a landline and broadband installed. We had no idea when we decided to move that 5 months on we'd still be having issues getting a phone line. It is therefore taking us longer to respond to emails as we currently do not have internet access during the day (the joys of rural Devon). If you are awaiting a response from us, please bare with us - we are working through all emails as quickly as we can.
Here at ScratchyCats, we've spent years developing what we believe are the best cat scratching posts available in the UK today. Not only are the products we produce well made and built to last - but they're also built to be functional and that's why every single one of our products comes with our unique to the industry CATISFACTION GUARANTEE.
If you or your cat are not entirely satisfied with your cat scratching post and you answer NO to either of the 2 questions below then you're covered by our CATISFACTION GUARANTEE*.
In the extremely unlikely event that you have answered no to either question, please contact us for some advice and possible resolution. If we cannot help resolve any issues simply return the product to us unused and undamaged within 14 days for a full refund! YOU MUST CONTACT US FIRST, BEFORE SEDNING ANY PRODUCTS BACK TO US. Our address for any returns is:
ScratchyCats. Unit 8, Ruby Farm, Abbotskerswell, Newton Abbot, Devon, TQ12 5NQ.
*subject to the following terms and conditions.