MAY 2023: All of our products are handmade from 'scratch' to order. Due to a large order backlog caused by high demand for our products - our lead time is currently ESTIMATED at 4-5 weeks for all orders.
If you're not happy to wait for your handmade product - it's best not to order at this time.
Here at ScratchyCats, we've spent years developing what we believe are the best cat scratching posts available in the UK today. Not only are the products we produce well made and built to last - but they're also built to be functional and that's why every single one of our products comes with our unique to the industry CATISFACTION GUARANTEE.
If you or your cat are not entirely satisfied with your cat scratching post and you answer NO to either of the 2 questions below then you're covered by our CATISFACTION GUARANTEE*.
In the extremely unlikely event that you have answered no to either question, please contact us for some advice and possible resolution. If we cannot help resolve any issues simply return the product to us unused and undamaged within 14 days of delivery for a full refund! YOU MUST CONTACT US FIRST, BEFORE SEDNING ANY PRODUCTS BACK TO US. Our address for any returns is:
ScratchyCats. Unit 8, Ruby Farm, Abbotskerswell, Newton Abbot, Devon, TQ12 5NQ.
*subject to the following terms and conditions.