Terms & Conditions

TERMS AND CONDITIONS OF BUSINESS

1. This website is operated by ScratchyCats™. Where these terms and conditions use terms such as "we", "us" and "our" they refer to ScratchyCats™.

2. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website. 

3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions. 

4. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.

GENERAL CONDITIONS

5. We reserve the right to refuse service to anyone, for any reason, at any time. 

6. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. 

7. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website. 

8. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein. 

ONLINE STORE TERMS

9. Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website. 

9.1. All products that we make and sell are designed for indoor use only.

10. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system. 

11. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

12. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) You reside outside of the UK mainland

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks and/or have given incomplete or invalid address details

13. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us and could still be rejected. We will inform you of this ASAP.

14. Your order will be accepted by us once your payment has cleared and your goods have begun the manufacturing process.

MODIFICATIONS TO OUR SERVICE AND PRICING

15. Prices for items are subject to change without notice. 

16. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. 

17. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. 

DELIVERY

18. During checkout, you may be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your item(s) may be delayed due to circumstances beyond our control (such as a courier delay, or at busy times).

19. Upgrading from the standard delivery service to the priority delivery service should in most cases offer a much faster service to you but this is in no way guaranteed. 

19.1. Where lead times are quoted in days, these days are business days only (Mon-Fri) and do not include weekends. 

19.2. Orders placed outside of our normal trading hours (Mon-Fri 9am - 6pm) are processed the next working day. i.e. If you purchase a product at 7pm on a Friday, your order will be processed by us on the following Monday. Therefore the lead time quoted begins from the Monday after purchase.

19.3 Occasionally, the ScratchyCats team will take a well deserved break. During these times lead times will be affected. During our 'downtime', a notice will be placed at the top of the web site to inform you of this delay. Orders will be processed on our return and lead times will begin from our advertised 'return to work' date. 

ORDER CANCELLATION

20. If you wish to cancel an order you have placed with us, you must contact us within 24 hours.

21. Where items have not been manufactured prior to a cancellation request, our refund policy will apply.

22. Where you have ordered a personalised item (such as colour, engraving, or bespoke builds) you may not be able to cancel for a full refund.

RETURNS ON SPARE PARTS

22.1. We do not accept returns on spare parts purchased in error. i.e. parts that don't fit, wrong size, wrong fitment etc. Please ensure you are certain the part is correct for your requirements before purchasing, as returns are not accepted for anything purchased from the spare parts section.  

LIABILITY AND INDEMNITY

23. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

24. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

24.1. We are not responsible for any injury incurred whilst using our products. Products should be inspected regularly and replaced if worn/damaged. Cats should be supervised at all times when using these products.   

JURISDICTION

25. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.

ENTIRE AGREEMENT

26. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.

GENERAL

27. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

28. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.